Frequently Asked Questions (FAQ)

📦 What are the delivery times?

Delivery times vary depending on your location and the product ordered.
On average, orders are delivered within 7–15 business days after shipment.
A tracking number will be provided as soon as your order is shipped.

🚚 Is shipping free?

Yes. We offer free shipping, with no minimum purchase required.

🐾 Where do you ship?

We ship worldwide, including France and international destinations.
Delivery times may vary depending on the destination country.

🔁 What is your return policy?

We offer a 30-day return policy starting from the date you receive your order.

To be eligible for a return, items must be:

  • unused,

  • in their original condition,

  • with tags attached,

  • in their original packaging.

To initiate a return, please contact us at contact@furronyou.com.

🇪🇺 Do I have a right of withdrawal (EU customers)?

Yes. If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, in accordance with EU regulations.

💳 When will I receive my refund?

Once we receive and inspect your return, we will notify you of the refund approval.
If approved, the refund will be processed to your original payment method within 10 business days.

❌ Which items are non-returnable?

The following items cannot be returned:

  • personalized or custom-made products,

  • perishable goods,

  • personal care products,

  • sale items,

  • gift cards.

🔄 Can I exchange an item?

We do not offer direct exchanges.
The fastest solution is to return the item and place a new order once the return is approved.

⚠️ What if my item is damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us immediately at contact@furronyou.com and include photos.
We will resolve the issue as quickly as possible.

📧 How can I contact customer support?

You can reach us anytime by email at:
contact@furronyou.com

We aim to respond as quickly as possible.

🐶 Are your products suitable for all pets?

Our products are designed for dogs and cats.
Each product page includes detailed information on sizes, materials, and usage. If you’re unsure, feel free to contact us before ordering.